One of the most exciting events in our calendar is the ESTAS – an annual award ceremony which recognises the excellent standard of customer service within the property industry. The ceremony itself takes place in London’s Grosvenor House Hotel each Spring, with some 1,000 guests in attendance, all vying to take home a coveted ESTAS trophy. This year was no exception, and as you can see from the photograph below we did not leave empty handed!

This year we had been shortlisted for Best Estate Agent in the Southern region, which covers not only the whole of Gloucestershire, but Oxfordshire, Berkshire and Buckinghamshire too.



“We’re thrilled to say we picked up a silver award for the region, and we’re also very proud to be recognised as the best estate agent in Gloucestershire too,” says Michelle Cook, Managing Director. “However, while we’re all excited to have another trophy in our cabinet, we’re always humbled by the fact that we could not have achieved this award without you, our clients, who voted for us. I cannot thank you enough. It’s just amazing”.

“Picking up our fourth ESTAS award on the trot is testament to the hard work and dedication from the entire team at Cook Residential. We really do pride ourselves on delivering our promise to offer a tailored approach to each of our vendors and properties, and we’re extremely grateful to have this recognised with such a prestigious award. Thank you SO much!”




In a time when reviews are playing a more significant role in any decision-making process, particularly when it comes to choosing an estate agent, The ESTAS are something we’re all very proud to be part of. The winners are selected based on the results of over 34,000 customer surveys, so to even make it onto the shortlist is an achievement in itself.

"This industry doesn’t get enough credit for the work it does with millions of customers around the UK helping to make their dreams come true and at The ESTAS we want to highlight that fact,” said Phil Spencer, regular host of The ESTAS awards ceremony.

Michelle and her team now have their sights set firmly on a gold award for 2018…

To sell your home with the Best Estate Agent in Gloucestershire use our online enquiry form or call Michelle on 01242 500259.