Frequently Asked Questions

We strongly advise that you speak to a financial advisor prior to searching for a property to avoid any heartbreak! There are two reasons for this; until you have established what amount you can borrow then you are unable to fully define your search criteria and what you can afford to buy. Secondly, if you don't have any proof of funds or affordability then if you did submit an offer on a property then it is unlikely to be accepted or taken off the market until this has been provided. Should you wish for us to arrange someone to contact you about your finances and what mortgage products are available at the moment then click here or call 01242 500259.

The average deposit required would be about 10% of the lending amount or house price. This will vary however depending on your circumstance and what mortgage offers are around. If you would like to discuss your finances with an advisor then please click here or call 01242 500259 and will can put you in touch with someone who can help.

Solicitors fees can vary significantly from firm to firm but most set their fee according to the value of the property being purchased. It is important to get any quote in writing so can you see what exactly is covered. Outlays such as registration costs and stamp duty will be the same regardless of the solicitor you use. If you would like a quote then please click here or call 01242 500259

When speaking to potential buyers we always advise that they register their details with us. By doing this you will be the first to hear about a new property that matches your search criteria (even before it hits Rightmove!). In addition to this, if you like our Facebook page you will be notified about properties that are due to be coming on the market, sometimes up to a month before they are advertised.

You can make an offer on a property, even if you haven't sold your house. However, when we submit your offer we will need to make the seller aware of your situation and even if your offer is accepted it is unlikely that it will be taken off the sales market until you are in a position to proceed with the sale.

Alternatively, you can call to register your interest against a property and indicate that you will look to make an offer on it depending on the sale of your own property.

It is important that dates are discussed and agreed with your solicitor. We recommend that you set realistic timescales when your offer is agreed, however, there are various factors that can speed up or delay the completion of a house purchase/sale. A purchaser/seller should never commit to delivery of goods, taking time off work, or a date for works at the property until the solicitor confirms the actual completion date.

Estate agents are legally required to carry out Anti-Money Laundering (AML) and Know Your Customer (KYC) checks on buyers. This helps prevent financial crime and ensures that property transactions are secure and compliant with the law.

We use a trusted third-party provider, Coadjute, to conduct the majority of our AML and KYC checks. Coadjute specialises in secure identity verification for the property sector. We may use another company called Creditsafe / CREDAS instead.

Each buyer AML check costs £45 + VAT, which is charged to the buyer at the point of verification.

You will be required to provide:

• Proof of identity (such as a passport or driving licence)
• Proof of address
• Biometric verification(for example, a facial recognition check to confirm you are the holder of the ID provided)
• Source of funds information and supporting documents - the exact documents requested will depend on your personal circumstances and the nature of the funds being used for the purchase.

AML and KYC checks are a legal requirement. If you do not complete the checks or provide the necessary documents, we will be unable to proceed with your purchase or enter into a business relationship.